Terms and Conditions

Before purchasing an AmaGift Experience giftbox for the activities listed on our website www.amagift.com. please read carefully these terms and conditions. We intend to rely upon these terms and conditions. For your own benefit and protection you should read the terms and conditions carefully. It is important that you understand that this page, together with the documents referred to on it, as it tells you the terms and conditions on which we supply the gifts to you (the purchaser/recipient). If you do not understand any point please ask for further information. In particular, your attention is drawn to the sections under the heading BOOKING, CANCELLATION and LIMITATION. By clicking on the tick box stating that you “accept the terms and conditions” you are acknowledging that you have read and agreed to these terms and conditions. Before making a purchase we also ask you to become familiar with the terms and conditions of the Service Provider referred to in a particular activity description. Please note if there is a conflict or ambiguity between AmaGift.com’s terms and conditions and those of a supplier, the supplier's terms and conditions shall prevail.

AmaGift box Thematics

Each giftbox Universe entitles the recipient to the experiences provided on the www.amagift.com. For up-to-date list of experiences in each Universe refer to AmaGift.com website only. Experiences inside AmaGift boxes can be removed or added without prior notice.

  

Booking

Please note that all bookings are made subject to the Service Provider’s terms and conditions. Upon making a booking, you will be bound by that Supplier’s terms and conditions. You may access the relevant Supplier’s terms and conditions by viewing that supplier’s website or requesting a copy of their terms and conditions to be supplied to you.
In order to enjoy your chosen activity and to arrange a convenient time for doing it, you must register your voucher via AmaGift website in advance. We recommend that bookings/redemptions are made 14 days in advance at the very least. Many dates, such as weekends and holiday periods, are very popular and may not be available unless a substantial period of notice is given to the service provider.
Please note that some activities only have fixed dates available to choose from and cannot be tailor-made to suit each and every clients’ preferred dates and times.
Please note that once you have a confirmed booking with an Service Provider, it may not be possible for you to change your mind and cancel or rearrange the booking. Once booked, you stick to Service Provider's terms and conditions.

  

Cancellation

Once you book a specific date with a Service Provider you are bound by their terms and conditions, including those regarding cancellations. In the event that a Service Provider needs to cancel the activity after you have booked a date, they should contact you. We strongly recommend however, that you contact the Service Provider the day before you depart for your activity. In the event of an activity being cancelled for any reason we will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs, or other cost or expense incurred in connection with the activity. Please note, that the activities may require waiting times, especially as some are weather dependant. There is also the possibility of short notice cancellation by a Service Provider due to weather, mechanical problems, staff illness or other unforeseen circumstances beyond the supplier’s control. In the event that an activity is cancelled you should simply re-book with the Service Provider concerned.

When a Voucher is presented to an AmaGift partner and a booking confirmed, AmaGift voucher will be redeemed and the funds debited from your voucher account. Any subsequent cancellation of the booking by the beneficiary or participant may result in part or full loss of those funds previously debited. Should a rescheduled booking be permitted, it will be so entirely at the discretion of the relevant merchant and subject to their terms and conditions of business. Where a partial or full refund is agreed to by the relevant merchant, an administration charge of AED 100 will be deducted from the amount due. Refunds are always made to the person who purchased the voucher, and will be done only through the Original Mode of Payment. Please allow for up to 45 days for the refund transfer to be completed.

  

Refunds

If you are not satisfied with your purchase of a gift, please contact us within 14 days of purchase and we will be happy to refund the full cost of your un-booked gift. A refund of a gift will no longer be available once that gift has been used to make a booking with a Service Provider. Refunds are always made to the person who purchased the voucher, and will be done only through the Original Mode of Payment. Please allow for up to 45 days for the refund transfer to be completed.

  

Delivery

The gift boxes are delivered either by e-mail or by post (delivery costs may apply if by post).
Please note, some e-mail accounts may classify our e-mail(s) as 'spam' email. We are not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls. If a recipient does not receive an e-mail from AmaGift, please contact us immediately so that we can send the e-mail to an alternative e-mail address.

  

Descriptions, location and timing

The descriptions on this site are as accurate as we can make them, however there may be some variations. Photographs, illustrations and details, such as the particular equipment, vehicle or route followed are subject to change depending on the specific conditions on the day. The stated total duration is an indication of the time you are likely to spend at the venue and may slightly differ for each participant.

  

Exchanges

If you or your recipient are not satisfied with the activity giftbox purchased you may exchange it for an alternative giftbox from our range within 30 days of the gifts issue date, provided that you have not booked the activity with the Service Provider. If the activity is of greater cost than the giftbox previously purchased then the difference must be paid by you. If the new activity is of a lower cost than the gifts that has been purchased, no cash refund will be given. Once an activity has been booked it cannot under any circumstances be exchanged or refunded. Only one exchange is permitted. Exchanged gifts are non refundable.

  

Insurance

The nature of some of the services that are promoted on amagift.com are dangerous. Prior to ordering or participating in any activity you should be aware of the risks involved. Responsibility rests with you to make independent enquiries with the supplier and other third parties as to the need for you or the participant to acquire your own insurance cover. Please note that the Service Providers might arrange their own liability insurance, which may provide insurance for participants covering them in cases where the supplier acts negligently. We advise you to check the terms of any such insurance that the Service Providers may provide.

  

Invoice

The invoice will be sent to the purchaser by email if chosen at the time of purchase.

  

Limitation of liability

If either of us fails to comply with these terms and conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions at the time we entered into this contract with one another.

We reserve the right to transfer liabilities to a third party in case of a merger or sale of the business. 
Nothing in this agreement excludes or limits in any way our liability for:
(1) death or personal injury caused by our negligence;
(2) fraud or fraudulent misrepresentation;

  

Prices

We act as a booking intermediary for independent Service Providers who may make changes to their prices at any time. We ask Service Providers to inform us about price changes in advance and to not charge extra for gifts already sold, but in very rare cases we reserve the right to make variations to prices at any time without notice. All prices quoted are inclusive of taxes where applicable.

  

Problems and complaints

If you encounter any problems or have any complaints with the gifts please contact us at the following email address: contact@amagift.com
In case of a problem with an activity, please speak to the Service Provider on the day, so they have the opportunity to resolve any problems there and then. Failure to highlight issues on the day of the activity may jeopardise investigations and result in an unsatisfactory outcome. If your complaint is not resolved on the day, you must write to us within one week (7 days), providing us with your booking reference, the name and surname of the Service Provider’s representative who you highlighted the complaint to on the day and full details of your complaint.

  

Purchase

The gift boxes are purchased from the website www.amagift.com. All purchases require full payment. You are advised of the accepted methods of payment at the time of purchase. We do not accept payment by cheque or postal order and you cannot pay in instalments. We will send confirmation of your order to you via email.

  

  

Restrictions

Many activities have restrictions (such as age, height, weight, physical and medical limitations) which may vary from supplier to supplier, so please check these before purchasing a gifts. Details of these restrictions in each case are available on our website or can be provided on request. If the person who is to go on the activity has any doubts about their medical fitness, they should consult their doctor before booking the activity. It is your responsibility to ensure that you select an experience appropriate for the intended recipient and it is the responsibility of the recipient to confirm that the activity is suitable for them prior to booking. We will not refund any gifts if the participant cannot comply with a supplier’s restrictions and are turned away from the supplier’s venue.

  

Validity

All gift boxes are valid for 6 months from the date of purchase (unless stated otherwise). The gift certificate can be redeemed subject to a supplier’s availability before the expiry date and the experience must be completed before that date.

  

Weather

Many activities promoted on www.amagift.com are dependent on the weather and we advise you to call and check with the supplier whether the weather conditions are suitable for the booked activity. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. In the event of cancellation, AmaGift will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.

   

  • “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • Visa and Master Card and AED (Arab Emirates Dirham) currency will be accepted for payment
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.

AmaGift General Trading LLC is registered in Dubai under Trade License No 778170.
Head Office: Business Bay, Down Town, 17th Floor. P.O Box 413943 – Dubai - UAE

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