Help & FAQs

How does AmaGift Work?

As easy as 1 - 2 - 3:

  1. Browse through our site and find the perfect gift or treat for your beloved ones. Choose to receive the physical gift box or to receive the gift certificate via email.
  2. The lucky gift recipient choose his experience among the ones included in his box. And book by calling the partner directly.
  3. You know that your gift is a success. While they are planning to live an amazing experience.

How to make an appointment for the experience?

The contact details of the Experience Provider can be found directly after activating the gift certificate on our website under "I got a Gift" section. So you are instantly able to schedule your desired day directly with the chosen partner.

(remember that experiences must be booked in advance and are always subject to availability).

Please do not contact us, as we do not hold details of availability and we cannot make a booking for you. To avoid disappointment, we recommend that you book as early as possible, to ensure that a date is available before the expiry date of your voucher. Our Experiences will generally require you to book 2 or 3 weeks in advance (or even longer), particularly during peak periods. You must have booked and taken your Experience before your Voucher expires.

Where is my Gift Certificate?

After purchase, you will directly receive the Gift Certificate via email. Or it will be inside the physical box you will receive if you chose this option.

Can I exchange my AmaGift Box?

Not for the moment. This feature will come soon.

Can I extend my Box?

Not for moment. All Boxes are actually valid for 6 months. We will add an extendable option for 3 additional months. This feature will come soon. Please note, that we cannot extend a voucher if it has already expired. 

Can I have a refund?

We are happy to refund the cost of your voucher within 14 days of purchase. Just notify us via email

I instantly need a gift. How can I get one?

Our Gift Certificates are instantly available (in case you choose to receive it via email, and not with the physical box). So don't worry. We've got your back.

How long my box is valid?

All AmaGift boxes are valid for 6 months.

Can I have a replacement of my lost Gift Certificate?

If you have registered your voucher code into your account, you did well. You can access to all our service provider only with the voucher code.

Can I have more information about my Experience?

Our Experience Providers are always happy to answer any questions you may have regarding their venue, Experience format, equipment or restrictions.  If you have any specific queries or concerns, these should be addressed before you make your booking. You can contact the Experience Provider directly using the information inside the box (in the booklet) or on the Experience description on our website.

What happens if my booked Experience is cancelled?

If your Experience is cancelled by the Experience Provider, please arrange a re-booking directly with him. We strongly recommend to call the Experience Provider before you travel to make sure, that your booking will go ahead. We cannot be held liable for any costs incurred in the event of a booking being cancelled. Once you’ve made a booking with one of our Experience Providers, you’re bound by their Terms and Conditions, so please make sure, that you understand their rules regarding changing or cancelling a booking (particularly at short notice).

How do I find out about your latest Experiences and special offers?

We’re working on making it as easy as possible to find out about our latest Experiences. It’s quick and simple to sign up to our newsletter, which you can do from the front page of our website, and we’ll send you regular updates about our new Experiences and special offers. You can also find us on Facebook & Instagram.

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Are there any restrictions on taking part in the Experiences?

Some of our Experiences (typically driving or flying Experiences) have weight or height restrictions, which are usually dictated by the vehicle or aircraft in which the Experience will take place.  Others may have an age restriction for insurance or legal reasons (but don't worry, we have lots of 'Junior' products so younger people need not miss out).  Some of our driving Experiences may also require a driving licence. Restrictions may vary between centers. The majority of our Experiences require you to be in a reasonable state of health and fitness, and some (such as Tandem Skydive and Scuba Diving) require more detailed medical information. Please contact the Experience Provider directly and check before making your booking.

How can give feedback after my Experience?

We love to hear how our customers get on, so please take a moment to let us know how your adventure went.  You can leave your review directly under the Experience at our website. If for any reason you are unhappy with any aspect of your Experience, you should bring it to the attention of the supplier on the day, so that they have the opportunity to resolve it immediately.  In our experience, most queries or concerns can be quickly resolved by the supplier.  If you are still unhappy, however, please write to us explaining the circumstances, along with details of who you spoke to on the day, and we will undertake to investigate it further for you: 

I've been given an AmaGift Box. How do I book a date?

If you've been given an AmaGift Box as a gift, or bought one for yourself, the first step to redeem it is to register it on our website, using the Gift Certificate Reference Number. This allows you to update your contact details with us and find out the latest information on your choice of experience, including available locations and availability guidelines.

When you're ready to book, you can contact directly one of our partner providing unique experiences. You will find the partner contact details on our website. Each partner has his dedicated full page.

Once your booking date is confirmed, you may be required to bring the Gift Certificate (a voucher included in the Box or email voucher) with you on the day.

Click here to register your Box online.

I've already booked a date for my experience, is it possible to cancel or re-schedule?

Once you have confirmed your booking date with a partner, you are bound by their terms and conditions regarding cancellations or changes.  It is not possible to change the booking unless the partner agrees to the change. Check the dedicated partner page on our website for contact details.

I still have a question, how can contact a customer support agent?

Please contact us under: